Returns

Returns & Exchanges

We want you to love what you order — but if something's not quite right, here's how returns and exchanges work.

Change of Mind

Not the one? Send it back within 7 days of receiving your order for a refund or online credit. Items need to be new, unused, and with all designer tags still attached — including belts, dust bags, authenticity cards, or any designer packaging that came with it. Returns that are damaged, worn, or altered can't be accepted and may be sent back to you.

Every return needs a Return Merchandise Authorisation (RMA) number — you can find this in our Returns Center  just follow the prompts to request one before sending anything back.

A couple of things to note:

  • Sale items are final — no returns, exchanges, or credit on anything marked SALE
  • Pre-order items can only be exchanged or returned for store credit, not refunded
  • Afterpay purchases can only be returned for online store credit, not a refund
  • If your original order qualified for free shipping, a $15 shipping fee applies to the return
  • Return shipping costs are covered by the customer

Exchanges

Need a different size? No exchange fee — just head to the Returns Center and follow the prompts to request an RMA, then let us know what size you're after. Exchanges depend on stock availability, and return shipping is at the customer's cost. A $15 postage fee applies for exchanges.

Refund Timing

Refunds are processed to your original payment method and can take up to 10 business days to appear, depending on your bank or provider. Please note: Afterpay orders are not eligible for a refund and will be issued as online store credit instead.

Delivery Timeframes

Delivery estimates are just that — estimates. Designers can occasionally run behind on shipping stock, which is outside our control, so unfortunately we're not able to offer refunds for late delivery. If you're ordering for a specific event, we'd recommend allowing plenty of buffer time.

 

 

 

 

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