Lavender Incense

Salt Boutique believes in fast, efficient and reliable shipping, therefore we use Australia Post and a trusted courier service, depending on your location.

During sale and peak periods, please allow up to 2 business days for your order to be processed before shipping (this may cause a delay in your order being received.)

If your order is placed by 10:00am AEST, your order will be dispatched that business day. If your order is placed after 10:00am AEST, it will be dispatched the following business day. If your order is placed over the weekend or on a WA public holiday it will be processed on the next business day.

AUSTRALIAN DELIVERIES

Domestic orders are shipped using Australia Post Express.  All orders $149 and under will incur a $10 shipping fee. All orders $150 and over will be shipped for FREE.

You will be emailed a shipping confirmation once your order has been dispatched. This will contain tracking information so you can monitor the progress of your package. 

Domestic orders will have an approximate delivery 1-3 business days for Express Post. Please be advised this depends on your location and whether you are in the Express Post delivery zone.

A signature will not be required on delivery, however, to guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm.

If no one is at your specified shipping address when delivery is attempted, it is at Australia Post's discretion to leave the parcel in a safe place or leave a calling card. 

Please note: Once Australia Post has taken possession of your parcel it is no longer Salt Boutique's responsibility. Salt Boutique is not liable for lost or stolen shipments so please ensure you nominate a secure delivery address as a refund or replacement product will not be approved. If you have a discrepancy with postage please contact Australia Post via their website or customer service number.

In the instance that you have provided Salt Boutique with an insecure or incorrect shipping address and your package is returned to us, you are liable for any additional shipping costs in order to have the product shipped again. If you refuse a shipment from Salt Boutique, you will be responsible for any charges or import fees that are incurred on the package and the cost of returning the item to Salt Boutique will be your responsibility and deducted from your merchandise refund.

INTERNATIONAL DELIVERIES

International orders are shipped using Australia Post. All orders will incur a $40 shipping fee.

You will be emailed a shipping confirmation once your order has been dispatched. This will contain tracking information so you can monitor the progress of your package. 

International orders will have an approximate delivery timeframe of 5-12 business days for Registered Post depending upon your location. When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm.

Salt Boutique will not be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

Salt Boutique is not liable for lost or stolen shipments so please ensure you nominate a secure delivery address. In the instance that you have provided Salt Boutique with an insecure or incorrect shipping address and your package is returned to us, you are liable for any additional shipping costs in order to have the product shipped again. If you refuse a shipment from Salt Boutique, you will be responsible for any charges or import fees that are incurred on the package and the cost of returning the item to Salt Boutique will be your responsibility and deducted from your merchandise refund. 

Items marked as Sale or are purchased in a promotional period with a discount code are FINAL.

We do not offer returns on earrings, swimwear, lingerie unless faulty so please choose carefully.

Due to preorder items being highly coveted they are not eligible for a refund only store credit.

Delivery times are estimates only and designers can run late on shipping stock. This is out of our control and refunds will not be accepted due to late delivery. Please keep this in mind if ordering for a particular event.

ONLINE RETURN POLICY

• Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
• Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
• All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.

 Shoes
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Lingerie & Swimwear
Briefs, swimwear and bikini bottoms are non-refundable in the absence of a fault. Please choose carefully as we may not approve a refund/exchange for these items.

Faulty goods
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Colours
We have made every effort to display as accurately as possible the colours of our products that appear on Salt Boutique. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

INSTORE RETURN POLICY

• We do not offer refunds for change of mind in store. If you are to change your mind we will offer a store credit or exchange.
• Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
• Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
• All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.

Shoes
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Lingerie & Swimwear
Briefs, swimwear and bikini bottoms are non-refundable in the absence of a fault. Please choose carefully as we may not approve an exchange for these items.

Faulty goods
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

HOW TO REQUEST A RETURN/ EXCHANGE FOR ONLINE ORDER:

Making a return or exchange is easy just head to Return Request to obtain your Return Merchandise Authorisation & send your item back to us within 7 days of receiving your order. All instore purchases must be returned to the location you bought your item. Please do not request a return/exchange via our online portal if you have purchased your item instore

• Select the items you would like to return/exchange and choose the reason why you want to send your item(s) back. If an item is faulty, please provide details why. If you'd like to exchange an item because the fit isn't right, choose the replacement size. Please note: replacement size will depend on stock availability. If this is not available a store credit will be issued to your account.
• If requesting a refund the credit will be issued by the same method as to which the item was paid.
• Check the box to agree with our Return Policy. You will then receive an email containing your RMA number and Shipping Label.
• All you need to do is stick the Shipping Label onto your parcel and drop into your nearest Australia Post office. The shipping costs incurred by the purchaser will not be refunded except when a product is faulty.

Please be aware that during peak periods, there may be a delay in processing returns, we apologise for any inconvenience this causes. 

REFUNDS

All merchandise that is returned in accordance with the details contained within this page will be credited by the same method as to which the item was paid, with the exception of: 

• Pre-order items, which may only be returned for exchange or store credit
• Items marked SALE are all final sale and may not be returned for exchange, credit or refund.

The returned item shipping costs incurred by the purchaser will be at the responsibility of the customer.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

EXCHANGES

Simply request a Returns Merchandise Authorization (RMA) number above and specify the new size you require.

• There is no charge to exchange items for a different size, however, all exchanges are based on stock availability.
• The returned item shipping costs incurred by the purchaser will be at the responsibility of the customer
• If you selected PayPal when you placed your order, any applicable shipping fees for the exchange should be paid with your debit or credit card. 

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style you will be required to return it for a store credit and purchase the new piece separately.p

PREORDER TERMS

Due to preorder items being highly coveted they are not eligible for a refund only store credit.

Delivery times are estimates only and designers can run late on shipping stock. this is out of our control and refunds will not be accepted due to late delivery. please keep this is mind if ordering for a particular event.

IMPORTANT INFORMATION

•All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us within 24 hours of delivery.

•Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

•Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.